• “We”, “our”, or “us” refers to ArvI Health Pty Ltd.
• “You” or “User” refers to any healthcare professional, administrator, or authorised entity using the Platform.
• “Content” means any patient data, audio files, transcriptions, clinical notes, or other materials uploaded, input, or generated via the Platform.
• “Services” means the suite of AI-powered transcription, documentation, and related features provided via the Platform.

Use of the Platform is restricted to users who:

• Are licensed healthcare professionals, support staff, or authorised administrative representatives acting on behalf of a clinical organisation.
• Are at least 18 years old and legally capable of entering into binding contracts.
• Will comply with these Terms and all applicable healthcare and data protection laws, including but not limited to Australian privacy legislation (e.g. Privacy Act 1988).

To use the Platform, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your login credentials confidential and secure.
• Notify ArvI Health immediately of any unauthorised access, suspected breach, or misuse of your account.

We reserve the right to suspend or terminate your access if:

• There is a violation of these Terms.
• Account misuse, fraud, or unauthorised data access is suspected.
• Such action is necessary to protect the integrity of the Platform or other users.

We reserve the right to suspend or terminate your access if:

The Platform is to be used strictly for lawful, clinical, and professional purposes. You must not:

• Use the Platform for any illegal, harmful, or malicious purposes.
• Attempt to decompile, reverse-engineer, or otherwise interfere with the Platform’s underlying systems..
• Introduce any form of malware, viruses, or automated scripts intended to disrupt or damage services.
• Use automated means (including bots or scrapers) to access or extract data from the Platform without permission.
• Upload or store content that infringes on intellectual property rights or violates Australian law.

• All patient-related data and content you upload or generate remains your property or the property of your healthcare organisation.
• ArvI Health acts strictly as a data processor, not a controller, and only accesses data for the purpose of delivering services or resolving technical issues.
• We do not share, sell, or use your data for any secondary commercial purposes.
• Confidentiality obligations extend to all staff, contractors, and technology partners involved in service delivery, under enforceable non-disclosure agreements.

We are committed to maintaining industry-grade privacy and security standards, including but not limited to:

• Hosting infrastructure located within Australia to ensure compliance with local data residency requirements.
• AES-256 encryption for data both in transit and at rest.
• Multi-layered access controls and audit logging to detect and prevent unauthorised access.

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You are responsible for adhering to relevant health privacy regulations, such as the Australian Privacy Principles (APPs) and, if applicable, any other regional healthcare data standards.

Where applicable:

• Our services may be offered under monthly or annual subscription plans, billed in Australian Dollars (AUD).
• Invoices are due on the date indicated, and failure to make timely payments may result in suspension of your account.
• Fees are non-refundable unless explicitly required by law.
• Pricing changes will be communicated with at least 30 days' notice prior to renewal, and you may cancel your plan before the renewal date to avoid incurring updated fees.

• While we aim for a minimum 99.9% service uptime, we do not guarantee uninterrupted access.
• Scheduled maintenance or updates may cause temporary downtime. Critical patches may be applied without notice in urgent scenarios.
• We strive to notify users of known issues or outages via email or the Platform dashboard.

• All intellectual property rights in the Platform, including but not limited to software code, UI design, branding elements, and training models, remain the exclusive property of ArvI Health.
• You are granted a limited, non-transferable, revocable license to use the Platform for lawful and authorised clinical purposes only.
• You must not replicate, reproduce, distribute, or create derivative works from any part of the Platform without prior written consent.

• The Platform is provided “as is” and “as available.” While we take reasonable steps to ensure functionality, we do not guarantee accuracy, performance, or fitness for your specific clinical use case.
• ArvI Health does not offer medical advice, diagnosis, or treatment recommendations.
• To the fullest extent permitted by law, we disclaim all liability for indirect, incidental, or consequential damages, including loss of data or business interruption.
• Our total liability under these Terms is limited to the amount paid by you in subscription fees over the preceding 12 months.

We reserve the right to suspend or permanently terminate access to the Platform in cases of:

• Breach of these Terms or applicable laws.
• Security risks or threats to service integrity.
• Legal or regulatory obligations requiring suspension.

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Upon termination:

• Your access will be revoked.
• Data retention or deletion will occur in accordance with applicable law and our internal data retention policy.
• You may request deletion of your data, unless legally required to retain it.

These Terms are governed by the laws of New South Wales, Australia. Any disputes, claims, or proceedings arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of NSW.

We may update or modify these Terms periodically. All changes will be posted to this page with an updated “Last Updated” date. If the changes are material, we will notify users via the Platform or registered email address. Continued use of the Platform constitutes acceptance of the revised Terms.
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Need help or have questions?
Please contact our support team at Info@arvihealth.com for clarification or concerns regarding these Terms

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